Complaints & Grievances
Little Rock Community Mental Health Center is committed to providing quality services, in an open and accountable way, to all persons served. One of the ways in which we can continue to improve our services is by listening and responding to our clients and stakeholders.
LRCMHC aims to ensure that:
- Complainant will be treated with courtesy and respect.
- Complaint forms are accessible and in conspicuous locations
- Response and resolution is quick, professional and, when appropriate, confidential.
- Mediation between the complainant and the Advocate of Persons Served (APS) is available.
Retaliation or discrimination against any person served or against any individual who assists any person served in lodging a grievance, including the presentation of a complaint to an external agency, is prohibited. At no time is the filing of a grievance result in any barrier to services.
Any legal guardian or other person legally authorized to participate in health care decisions for a person served (“Legal Representative”) has the ability to utilize LRCMHC’s grievance processes to resolve concerns on behalf of any person served. A person served may also designate a friend, family member, attorney, or other advocate to assist him or her in filing and pursuing a formal grievance; provided, however, that any costs associated with the grievant’s use of such third-party advocate shall be borne by the grievant.
LRCMHC has designated an Advocate of Persons Served (“APS”) to assist persons served in lodging grievances and pursuing each step of the formal grievance process. For more information about LRCMHC’s complaint and grievance policy and procedures, please contact email@example.com or call 501-686-9300 and ask to speak with the LRCMHC Client Advocate.